Privacy policy

This explains what Plains Ready (Lubbock, Texas) collects through plainsready.com and the Plains Ready Ops app, why, and how to ask us to delete it.

What we collect

• Website forms: name, phone, email, property address and job details for service requests; name, phone, trades, area, insurance status and language for crew applications.
• Accounts: your email address (used to send sign-in links) and your role.
• Jobs: properties, job details, checklists, prices, approvals and payment records.
• Crew paperwork: W-9 and insurance certificate files, stored privately and visible only to our office.
• Photos: before and after photos taken by crews, with the time and, if the phone allows, the location the photo was taken.
• Notes and attachments: notes crews and the office leave about a property, and any photos, PDFs or short videos attached to them, stored privately with the job or property.
• Speech-to-text: if a crew dictates a note (the microphone on their phone's keyboard, or the Talk button on a computer), the phone or browser does the dictation. The phone's maker may process that audio (for example Google on Android or Apple on iPhone) under their own privacy terms. We only receive the typed text. Typing the note instead avoids this.
• Location: read only when a crew taps check-in or check-out on a job. We store that one reading with the job to confirm they were at the property. We don't track location in the background, between jobs, or for clients.

How we use it

• To schedule and dispatch work, confirm it was done, and pay crews.
• To text you about your work if you agreed to texts (see Text messages below).
• To check quality and resolve disputes about work.

We don't sell personal information.

Who we share it with

• Crews see the job details and property address for jobs they take. Clients see job status and photos for their own properties, plus any video or file the office chooses to share with them.
• Service providers that run the app for us: database and file storage, and our customer-messaging system that sends texts and keeps contact records. They process data on our behalf.
• When the law requires it.

Text messages

• Who gets them: clients who ask for work and check the box to get texts, clients with active jobs, and crews who apply or work with us.
• What we send: your request and price, scheduling, job updates and photo-ready notices, job offers to crews, payment reminders, a missed-call reply, and an occasional review request after a finished job.
• How often: it varies with your jobs. Message and data rates may apply.
• Stopping: reply STOP to any text to stop them, START to turn them back on, or HELP for help.
• We don't sell or share mobile numbers or your agreement to get texts with third parties or affiliates for their marketing or promotional purposes. The texting provider that delivers our messages uses your number only to deliver them.

How long we keep it

We keep job and payment records as long as needed for the work, taxes and disputes, then delete them. Website submissions that never become a job are deleted on request.

Deleting your data

You can ask us to delete your information at any time using the contact details on plainsready.com. Tell us your name and the phone or email you used. We'll confirm and delete what we're not required to keep (for example, tax records for payments made to crews).

Security

Each business's data is walled off from every other business in the database. Crew paperwork and photos are stored privately and opened through short-lived links.

Texas law and changes

This policy is governed by Texas law. We'll update the date above when it changes.